Home > Hilton Head jobs > Hilton Head customer service

Posted: Thursday, December 21, 2017 12:25 PM

As a direct result of our continued growth, Contract Exteriors is seeking a Customer Experience Field Agent in our Hilton Head/Bluffton market!

Our Customer Experience Field Agent is responsible for establishing excellent rapport with the homeowner and ensuring the customer’s overall happiness with our services throughout the entire construction project.

If you have Outstanding Customer Service skills and a love for the construction industry, this unique position may be the perfect fit for you!

Contract Exteriors is a family owned and operated business that believes in treating their customers like friends and their employees like family.

Construction is what we do...but Customer Service is who we are!

Our Customer Experience Field Agent acts as a liaison between the Project Manager and the customer to ensure that each and every customer has an outstanding experience.

If you enjoy dealing with the public and being in direct contact with customers, this is the job for you. We are looking for candidates that enjoy working out in the field and have a passion to problem solve.

Responsibilities include but are not limited to:

- Staying in constant (daily, in-person) contact with the homeowner to address any inquiries, complaints comments, or concerns

- Gathering, reviewing and assessing all relevant information in order to determine possible causes and resolve the homeowner’s inquiries, complaints comments, or concerns

- Communicating expectations and project updates (positive and negative) with the homeowner and project manager

- Completing all applicable forms, permitting and licensing

- Taking project photos

- Creating the closing packet

- 90% field work, 10% office work

- Attending all company meetings

- Participating in manufacturing training sessions

Preferences and Skills:

- Minimum three (3) years’ proven experience making decisions and solving problems, resolving conflicts and negotiating with others, deductive and inductive reasoning, and working directly with the public.

- Positive attitude and upbeat personality

- Exemplary customer service

- Existing building and/or construction knowledge

- Active listening and critical thinking

- Ability to communicate in English professionally and clearly

- Ability to prioritize/organize/accomplish work

- Valid driver’s license, own transportation

- Must be extremely organized and able to handle multiple projects

Contract Exteriors offers:

- Health insurance
- Dental insurance
- Paid Vacation
- Paid Holidays
- A management team committed to your success
- Opportunity for advancement

If you value accountability, professionalism, integrity, honesty, communication and family, as much as we do, apply now!

Please click on the link to upload resume.

• Location: Hilton Head, Hilton Head Bluffton

• Post ID: 26289642 hiltonhead is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018